Privacy policy

Last updated: September 7, 2026

Ping Collective Limited, a company incorporated in Hong Kong SAR and trading as GET SET.GO ("GET SET.GO", "we", "us", or "our"), operates this online store and website. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, request a return, subscribe to marketing, or contact us. It also explains the privacy rights and choices that may be available to you.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact and delivery information, such as your name, email address, telephone number, billing address, shipping address, and country or region.
  • Order information, including products viewed or purchased, cart activity, order numbers, delivery details, returns, refunds, and cancellations.
  • Payment information, such as payment method, payment status, billing details, and transaction identifiers. Complete payment card details are generally processed directly by Shopify and our payment providers and are not stored by us.
  • Account and communication information, including customer-account preferences, emails, return requests, reviews, and customer-support enquiries.
  • Device and usage information, such as IP address, browser and device information, general location, pages viewed, and interactions with our website.
  • Marketing preferences, including subscription status, cookie choices, and interactions with promotional communications.

2. How We Collect and Use Personal Information

We collect information directly from you, automatically through our website and cookies, and from service providers such as Shopify, payment processors, delivery carriers, and analytics providers.

We use personal information to:

  • process payments and fulfil, deliver, return, or refund orders;
  • provide customer service and respond to enquiries;
  • operate, secure, and improve our website and business;
  • detect and prevent fraud or unlawful activity;
  • send marketing communications where you have subscribed or where permitted by law; and
  • comply with legal, tax, accounting, and regulatory obligations.

Where required by applicable law, we process personal information to perform our contract with you, comply with legal obligations, pursue legitimate business interests, or based on your consent.

3. Cookies

We and our service providers may use cookies and similar technologies to operate the store, maintain your cart and checkout, remember preferences, protect the website, understand performance, and support analytics or advertising where enabled.

Where required, we request consent before using non-essential cookies. You can use any cookie or privacy controls displayed on our store or manage cookies through your browser settings. Disabling essential cookies may prevent parts of the store from working correctly.

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

  • Shopify, which hosts and supports our store and checkout;
  • payment providers and financial institutions, which process payments, refunds, and payment disputes;
  • warehouses, fulfilment providers, and delivery carriers, which prepare, deliver, track, and return orders;
  • technology, analytics, customer-support, and professional service providers, which help us operate and protect our business;
  • marketing providers, where used and permitted by law; and
  • government authorities, regulators, courts, or other parties, where required or permitted by law or necessary to protect legal rights and security.

5. Shopify

Our store is hosted by Shopify. Information submitted through our store is transmitted to and processed by Shopify and service providers that may operate in countries other than your own.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. International Transfers

As we operate an international online store and use global service providers, personal information may be processed in Hong Kong SAR and other countries or regions where Shopify, payment providers, delivery partners, and other service providers operate. Where required by applicable law, we take reasonable steps to use appropriate contractual, security, or other recognized safeguards for these transfers.

7. Retention and Security

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction and business records, comply with legal obligations, resolve disputes, and prevent fraud. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online system or method of transmission is completely secure. Please do not send payment card details, identification documents, or other sensitive information through ordinary email unless we specifically request it through an appropriate secure channel.

8. Marketing Choices

If you subscribe to promotional emails, you may unsubscribe at any time using the link in the message or by contacting us. We may still send non-promotional messages needed to process an order, provide customer support, or comply with legal obligations.

Where consent is required for direct marketing, we will not use your personal information for that purpose without the required consent. You may withdraw your consent or object to direct marketing at any time.

9. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to or correction of your personal information, request deletion, withdraw consent, or object to certain uses of your information.

To submit a privacy request, email support@shopgetsetgo.com. Please provide enough information for us to identify the relevant records. We may request reasonable information to verify your identity before responding.

10. Children's Privacy and Third-Party Links

Our store is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children below the age permitted by applicable law. A parent or legal guardian who believes that a child has provided information to us may contact us to request a review.

Our website may link to services operated by third parties. We do not control their privacy or security practices, and we encourage you to review their privacy policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. We will post the revised version on this page and update the date shown above.

12. Contact and Complaints

For questions, privacy requests, or complaints, please contact:

Ping Collective Limited
Trading as GET SET.GO
Registered business address:
WORKSHOP 251 ON 3RD FLOOR,
JOIN-IN HANG SING CENTRE,
NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG,
HONG KONG
Email: support@shopgetsetgo.com