Shipping & Returns

This policy applies to orders delivered to Singapore, Hong Kong SAR, Myanmar, and Thailand.

1. Shipping Rates and Estimated Delivery Times

Singapore 🇸🇬

  • Standard shippingSGD 10
  • Free shippingFrom SGD 100
  • Estimated delivery5–8 business days

Hong Kong SAR 🇭🇰

  • Standard shippingHKD 50
  • Free shippingFrom HKD 600
  • Estimated delivery2–5 business days

Myanmar 🇲🇲

  • Standard shippingMMK 35,000
  • Free shippingFrom MMK 300,000
  • Estimated delivery15–30 business days

Thailand 🇹🇭

  • Standard shippingTHB 400
  • Free shippingFrom THB 3,000
  • Estimated delivery5–9 business days

Free-shipping eligibility is calculated using the merchandise subtotal after discounts and excludes shipping charges, duties, taxes, and other fees.

Delivery estimates begin after the order has been dispatched. Business days exclude weekends and public holidays in the shipping origin and destination.

Delivery times are estimates and may be affected by customs clearance, severe weather, local restrictions, peak shopping periods, public holidays, carrier delays, or other circumstances outside our reasonable control.

2. Order Processing and Tracking

Once your order has been dispatched, we will send a shipping confirmation containing tracking information where tracking is available.

Orders containing multiple items may be shipped in separate parcels. If this happens, the parcels may arrive on different dates.

If your order has not arrived by the end of the estimated delivery period, please contact us with your order number so that we can request an investigation from the carrier.

3. Delivery Information

Customers are responsible for providing complete and accurate information:

  • Recipient name
  • Delivery address
  • Postal code
  • Telephone number
  • Email address

Please review this information carefully before submitting your order. Once an order has been dispatched, we may not be able to change or redirect the delivery address.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

4. Important: Courier Calls and Delivery Attempts

THE COURIER MAY CALL OR MESSAGE YOU BEFORE OR DURING DELIVERY.

Please keep your telephone available and promptly respond to all courier calls and messages.

1First delivery attempt
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2One additional attempt

If the first delivery attempt is unsuccessful, the courier will make one additional delivery attempt.

After the returned parcel has been received and inspected, we may offer one of the following options:

Reshipment

Reshipment after the customer pays the applicable reshipping costs.

Refund

A refund of the eligible product amount, less the original shipping charge, return-to-sender charge, duties, taxes, handling fees, and other actual costs incurred because of the failed delivery.

Any deductions will be limited to costs actually incurred and will be applied only to the extent permitted by applicable law.

An order will be considered successfully delivered only when the carrier’s tracking information records the parcel as delivered to the delivery address or authorized collection point. A failed delivery attempt will not, by itself, be treated as proof of delivery.

5. Duties, Taxes, and Customs Charges

Import duties, customs fees, local taxes, and other government charges are assessed and collected in accordance with the laws and regulations of the destination market.

Unless these charges are expressly shown as included or collected at checkout, they are the responsibility of the recipient and may be collected by the relevant customs authority, government agency, or delivery carrier.

If a customer refuses to pay the required duties, taxes, or customs charges and the parcel is returned to us, any approved refund may be reduced by:

  • Original shipping charges
  • Return-to-sender charges
  • Duties and taxes charged to us
  • Customs, storage, handling, or administrative fees actually incurred

Shipping charges, duties, taxes, and customs fees are generally non-refundable unless otherwise required by applicable law.

6. Fourteen-Day Return Policy

Delivered The carrier records the order as delivered.
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Request within 14 days You may request a return within 14 calendar days after delivery.
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Ship within 7 days Hand the item to the return carrier within seven calendar days after approval.

You may request a return within 14 calendar days after the carrier records the order as delivered.

Once your return has been approved, the item must be handed to the return carrier within seven calendar days after you receive our return instructions.

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must include all original tags, accessories, and packaging.
  • The item must not show signs of use, damage, alteration, or improper handling.
  • Proof of purchase or a valid order number must be provided.
  • The return must be authorized before the item is sent.

Items expressly identified on the product page or at checkout as final sale or non-returnable cannot be returned, except where the item is defective, damaged, incorrect, or otherwise required to be returnable under applicable law.

7. How to Start a Return

Please contact us through the contact details or contact form displayed on our online store. Include:

1Your order number
2The item you wish to return
3The reason for the return
4Photographs, where the item is damaged, defective, or incorrect
Start a Return Request

Once the return is approved, we will provide the designated return location and return instructions.

Returns must be sent only to the designated return location provided by us. Do not return an item to the sender’s address, fulfillment warehouse, or any address printed on the parcel unless we have expressly instructed you to do so.

Unauthorized returns or returns sent to an incorrect location may be refused and may not qualify for a refund.

8. Return Shipping Costs

Change-of-Mind Returns

For returns made because the customer changed their mind, selected the wrong product, ordered the wrong size, or no longer wants the item:

  • The customer is responsible for return shipping.
  • We do not provide a prepaid return label.
  • The customer is responsible for tracking, insurance, duties, taxes, and other return-related charges.
  • Original shipping charges and return-related costs are non-refundable.

We recommend using a trackable and insured shipping service. The returned item remains the customer’s responsibility until it is received at the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us within seven calendar days after delivery and provide photographs of:

  • The affected item
  • The shipping parcel
  • The shipping label
  • Any visible damage

If the issue is confirmed, we will provide an appropriate replacement, refund, or other remedy. Where a return is required, we will cover reasonable return shipping costs in accordance with applicable law and the instructions provided by us.

Damage caused by normal wear, misuse, accidents, unauthorized alterations, or failure to follow product care instructions is not considered a product defect.

9. Return Inspection and Refunds

Return received We receive the returned item.
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Inspection We inspect the item and notify you whether the refund is approved.
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Refund submitted Approved refunds are submitted within 3–5 business days.

After receiving the returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be submitted within 3–5 business days after the return has been inspected.

The refund will normally cover the amount actually paid for the eligible returned product. Unless otherwise required by applicable law, the following are non-refundable:

  • Original shipping charges
  • Return shipping charges
  • Duties, taxes, and customs fees
  • Return-to-sender charges
  • Handling or administrative costs resulting from a failed delivery
  • Any reduction in value caused by use, damage, missing packaging, or improper handling

Approved refunds will be issued through PayPal to the original payment method.

10. PayPal Refund Processing Times

After we submit an approved refund, the time required for the funds to appear depends on the original PayPal payment method:

PayPal Balance

Generally credited on the same day.

Debit Card or Bank Account

Usually within five business days, although some refunds may take up to 30 days.

Credit Card

Up to one or two billing cycles, depending on the card issuer.

These timeframes are controlled by PayPal, the customer’s bank, or the card issuer and are outside our control. Current information is available from the PayPal Help Centre.

If currency conversion was involved in the original payment, the final refunded amount may differ because PayPal may apply the exchange rate effective at the time of the refund.

If the refund has not appeared after the applicable processing period, please check the refund status in your PayPal account and contact PayPal, your bank, or your card issuer.

11. Contact Us

For delivery assistance, return authorization, damaged-item claims, or refund questions, please contact us using the contact details or contact form displayed on our online store.

Please include your order number in all enquiries so that we can assist you efficiently.

Open the Return Request Form

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited under applicable law.